S7

CRM — segments and customer 360

Row click opens the profile on the right. Next click: Queue birthday offer.
FH
FRANHIVE
Hunger
Billing
Bookings
Orders
Customers
Inventory
Recipes
Purchases
Reports
Customers
1,284 profiles · 62% repeat
All · 1,284
Regulars · 214
Birthdays this week · 9
Lapsed 60 days · 137
Cake buyers · 88
Customer
Last visit
Visits
Lifetime
Segment
Rahul Sharma
98765 43210
Today
18
₹12,450
Regular
Neha Gupta
98123 45678
2 days ago
11
₹7,820
Cake buyer
Arun Kumar
99001 22334
Today
6
₹9,410
Birthday
Divya R.
90011 55667
71 days ago
4
₹3,240
Lapsed
Sana Iqbal
98220 44113
Yesterday
23
₹18,900
Regular
Feedback this week
4.6
avg of 74 ratings
Taste
4.7
Speed
4.1
Packing
3.5
RS
Rahul Sharma
98765 43210 · since Mar 2024
18
visits
₹692
avg bill
374
points
Buys most
Chocolate Pastry · 26 Croissant · 19 Red Velvet · 4
Recent activity
Bill #HH-1048
Today · cash
₹1,389
Booking #BK-214
Pickup 19 Sep · ₹1,065 due
₹1,365
Bill #HH-0981
9 Sep · UPI
₹430
Daughter’s birthday on 19 Sep
Send 15% off on pastries, valid 3 days, redeemable at the counter only.
Queue offer
New booking